FAQS

Here are answers to some common questions

  • What are your business hours?

    Current business hours for phone inquiries are 9am - 5 pm Monday-Friday. Once you have established a relationship with your therapist, method of communication and time frame may vary. 

  • Is therapy in-person or virtual?

    At Collaborative Insight, we are presently providing virtual services through a secure, HIPAA compliant format. In-person services are also provided at patient's request in our Chicago office.

  • How do I know if I should seek therapy?

    People often find themselves seeking therapy for a variety of reasons. If you are seeking to make a change in your life, are feeling stuck, or would generally like to have a safe and confidential space for self-exploration, you may find benefit from engaging in therapy. If you are feeling uncertain about the process, or whether now is the right time to engage therapy, please do not hesitate to schedule a consultation call with us. We are here to answer questions you may have, as well as make this process as comfortable as possible for you.

  • What should I expect for my initial therapy session?

    Your first session will be considered an intake appointment, at which time your therapist will gain a better understanding of who you are, the needs you have, and the goals that you would like to work towards in therapy. Your therapist will collaborate with you to build a treatment plan, which will help to guide your future sessions. 

  • What insurance carriers do you accept?

    We accept Aetna, Blue Cross Blue Shield PPO, United, Blue Choice and Cigna. Please reach out for additional information regarding self pay rates. 


    We also recommend contacting your insurance provider to ensure that behavioral health services are covered. 

    Our practice utilizes the following billing codes for insurance:


    90791- Psychiatric Diagnostic Evaluation

    90832- 30 minute therapy session

    90834- 45 minute therapy session

    90837- 60 minute therapy session

    90847- Couples/Family Therapy


  • Do you prescribe medication?

    We are unable to prescribe medication. However, if you are seeking referrals for medication management, we are able to provide referrals to other community providers.